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Ticket Buyer FAQ's
Help with your booking and event information. Please take a look at our FAQ, where you can find the answer to the majority of your questions.
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Event Organiser FAQ's
For event organisers and users of our platform. Get an overview of the Bookitbee & LIVE IT system and quickly learn how to get your event up and running.
Top articles
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What is the charge TICKETS HELP.LIVEIT.IO on my statement?
LIVE IT provides ticketing software and payment solutions to event organisers…
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I cannot find my ticket
If you are unable to locate your e-ticket in your inbox or spam folder you can request for it to be resent by visiting the following...
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Can I change the name on my ticket?
The name change policy can vary for each event, please contact us for more information on event-specific policies...
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Can I get a refund?
As stated and agreed to during the checkout process, we cannot offer a refund unless the event is cancelled or postponed...
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Can I show my ticket on my phone?
Most events will accept e-tickets presented on a phone, however, we strongly recommend bringing a printed...
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