Contact us
Enter your search term here...
Search
New support ticket
Check ticket status
Solution home
Event Organiser FAQ's
Organiser FAQ's
What is Refund Protection?
LIVE IT offers a Refund Protection service to people purchasing tickets to your event. These services are provided by LIVE IT and its Partners and are desig...
I have a payment from Bookitbee that I don't recognize, what can I do?
By using Bookitbee card services, you are able to see the "Total payout to you" section which is found in "Bookings". This will tell you...
I've just set up an event and my tickets show as sold out, what do I do?
Tickets showing as sold out on the booking page may mean that you have not added a quantity for your tickets. To sort this out follow these steps. ...
Can I create more than one event at a time?
Yes you can! If you click on 'My events' at the top of the admin area you will see buttons to either create a new event or duplicate an existing eve...
How do I take my booking page down?
If you want to take down your booking page, or hide it from public view, simply click the red "Hide Event" button found in the event admin area (...
Can I change an attendees ticket from one event to another?
Technically you cannot swap purchased tickets between events, although there are a few steps you can take to change them. Manual booking Cancel the c...
How do I know that my event is live?
When you click into your event setup, there will be a red button on the top right hand side of the webpage that will either say "Make Live" or &q...