LIVE IT provide a technology platform to Event Organisers which enables them to take payments directly for tickets that they sell. The terms of sale are also set by the Event Organiser and differ between events. LIVE IT do not set the policy or process, nor do we hold their funds. As it is likely that the policy and process will differ for each event organiser, we recommend contacting them directly or consulting their purchase policy. 

Contact details for the event organiser and their purchase policy will usually be on their website or ticketing page.